Questions about the game

Questions about accounts

Questions about technique

Questions about costs and coins

You’ve got more questions?

How do I ESTABLISH a family or become a family member?

To become a founder of a family, you have to extend your townhouse to level 4. Afterwards, you can build the lawyer. With a lawyer you may become a member of a family.

Open up the family menu by clicking on the family button on the left. To become a family member you have to apply for membership first. Send your application via the profile of your chosen family. You can find families by searching for them over the family search, or simply by clicking on rankings and finding them this way. If you wish, you can also apply for membership at several families at once. After that, you need to wait if or when your application will be accepted.

Via the shift button in the family menu you are able to found your own family.

You can find a detailed description  HERE ⇒


How do I get more members for my family?

To get more members for your family, other members have to apply for membership. They just have to visit the family profile page and click on the button “apply for membership” to send you their request.

A little red digit will tell you, if another player has applied for membership with your family. Open your family page and click on the pen next to the player name to accept or decline membership. Via this pen you will also be able to change the status of a family-member after he or she has joined the family.

To get new members, simply write them a personal message and advertise for your family, so that they apply for membership.

You can find a detailed description HERE ⇒


How do I recruit soldiers?

To recruit soldiers (offensiv units) you can either use the menu at the soldiers shelter, or recruit them via the menu on the left.

To choose the quantity of your new units you can use the slider or the input field. Now simply click on “recruit” to start the process.

The little digit on the right of the soldiers-button will show you the current number of units you have available. A red colored digit means that you haven’t reached your limit of units yet and can still recruit some more. To raise the limit, simply expand the soldiers shelter.

You can find a detailed description HERE ⇒


How DO I fight?

You can attack the Kabamzano Family (NPC) or other players by clicking on the map via the button on the lower right side.

On the map, choose the light green marked neighborhood and the block of the NPCs you’d like to attack. Click on the “attack” button to get to the menu of fighting arrangements.

The units of the enemy are on the green positions. Yours are the red ones. On every spot you can position one of your units, choosing the particular type of units first. If you would like to use more than one unit type, make sure to not position all your units on one spot when starting to arrange the fight.

Is your arrangement ready, click “fight” to start the battle.

You can find a detailed description HERE ⇒


How do I unlock more types of units?

To unlock all types of units you need to expand your townhouse. At the levels 1, 2, 3, 5, 10 and 15 you get one new type of unit.

You can find a detailed description HERE ⇒


Why dID I lose a block that I won?

After you occupied the first block of a neighborhood, a countdown starts. This countdown will be shown under the name of the neighborhood on the map. To occupy the neighborhood completely, you need to conquer all of its blocks before the countdown hits zero. Otherwise the Kabamzano-Family will appear and reconquer the blocks one by one.

You can find a detailed description HERE ⇒


How do I earn money with “Prohibition”?

You can start your alcohol business in the dark colored neighborhoods only. There are four types of alcohol in total: Moonshiner (Whisky), Beer, Champagne and Canadian Whisky. You can select one of them in each of the four available neighborhoods, but only if you conquered them first.

Via the prohibition button on the left of the menu you are able to manage your alcohol businesses, like: expand buildings, start or unload transports and sell wares.

You can navigate to the different types by the alcohol icons easily.

You can find a detailed description HERE ⇒


How do I earn money?

  • The safest way to earn money is by expanding businesses that will earn you money. That way you ensure a regular income.
  • Successful attacks on the Kambamzano-Family will always earn you a good amount of money.
  • Alcohol from the darker places on the map ensures you a nice but risky additional income.
  • To make a quick buck, attack other players in PvP mode via the button in the upper right on the menu and win the fight.


I would like to play with my account on other devices as well

No problem. You are free to play with your account on other iOS, Android or Amazon devices as well. What you need is a linked account. Go to the menu (on the lower right) >  Settings > link account. Now you can enter your email address. If you wish to play on other devices, all you have to do is click on the blue button that says “Login with existing account”.

Now enter your email address and request a PIN. With this PIN you can now activate your account on other devices.

If you accidently registered a new account on another device, delete it via the settings and restart the game.


Why do I need to be online for playing?

Bloody Hands is a multi-player online game. To interact with other players worldwide it is absolutely necessary to have a stable internet connection. Besides that, this makes it possible to play your account on several devices with several different operating systems.


What are the technical requirements for my android device?

The minimum requirements for your android device are as follows:

  • 1,0 GB RAM
  • Android OS 4.0.3. or newer
  • Resolution of 800 x 480
  • 250 MB free memory

Unfortunately we cannot guarantee that the minimum requirements will be enough to play Bloody Hands, New York Families without any problems. A modified operating system might lead to your game running unstable on your phone.


iOS – my game crashes!

Try as follows to solve this problem:

  • Make sure you got the latest version of your iOS operating system installed.
    • Open up “instrument settings” > “general” > “software updates”
  • Check the memory capacity of your device.
    • Open up “Settings” > “Info” to check the memory capacity. You can free memory by deleting unused Apps, photos and videos.
  • Empty the RAM by shutting down unnecessarily running apps.
  • Shutdown all apps and restart your device. The RAM will be cleared doing this.
  • Important: If your device is a Jailbreak Device, we cannot guarantee our game will function as intended.


Is this game free to play?

Bloody Hands is a free to play game. However, we offer the possibility to buy in game-currency (Coins) for real money.


Can I unlock coins by playing as well?

Yes, you get Coins as a reward for reaching certain goals and for winning in the Hall of Fame (player and family).


I did not receive my coins!

Normally, Coins will be credited to you right away. Sometimes it takes a little longer. Sometimes your device needs a new connection to the server. Shutdown the game and login again. From time to time that speeds up the process.

If you did not receive Coins you bought more than 24 hours ago, please contact iTunes, the Google Play store or the Amazon support. Since all payments for our game are made with the provider directly, we cannot help you personally .


Am I able to buy coins from extern providers?

No. You can only buy Coins via the official in game shop. The buying-process will be made directly with iTunes, Google Play Store or Amazon, depending on your provider.